FAQS

Managing your Unlimited Plan

You can cancel your monthly plan by visiting our location in person or Online. There are no contracts or obligations. Cancel at any time (cancellation must be received 3 days prior to your billing date). No refunds will be given, Your billing date will be the anniversary date of your sign up date.
No, you will not receive a refund upon cancelling. Your plan will remain active until your anniversary billing date.
You will receive an email notification confirming your action. If you need additional assistance with updating your information please call us @ 804-918-4766.
No problem, we would be happy to reinstate you. Simply re-enroll online or at our location.
If you need assistance with updating your information please email us at Truteam@Trucarwash.com or call us @ 804-918-4766 or you can visit our location.
Here are some common mistakes to check first:
• Check that you used the correct email and license plate combination.
• Make sure you cancel 7 days before your anniversary date otherwise the cancellation will take effect for the following month.
• You already cancelled, check your email for the confirmation.
In case you need additional help, please feel free to contact us directly through email at Truteam@Trucarwash.com or call us @ 804-918-4766.
No problem! You can contact us through email at Truteam@Trucarwash.com or call us @ 804-918-4766 or you can visit our location. You will get an email confirmation, but your changes will not take place until your anniversary date. The day you sign up establishes your anniversary date (your monthly renewal date). Your credit card will be charged the regular plan amount after the 1st month every month unless you cancel.
If you need assistance with updating your information please email us at Truteam@Trucarwash.com or call us @ 804-918-4766 or you can visit our location.